1. Introduction

These Terms & Conditions govern the sale and supply of natural and engineered stones. By placing an order, the customer agrees to these terms.

2. Products

• We deal in various stones including marble, granite, sandstone, tiles, and other natural stones.
• As stones are natural products, variations in color, texture, pattern, and finish are expected and not considered defects.

3. Pricing

• All prices are subject to change without prior notice.
• Prices may vary based on size, thickness, quality, and finishing.
• Additional charges may apply for cutting, polishing, packaging, and transportation.

4. Payment Terms

• Advance payment is required to confirm orders.
• Full payment must be completed before dispatch/delivery unless otherwise agreed.
• Payments once made are non-refundable unless specified.

5. Order & Cancellation

• Orders are confirmed only after receiving payment.
• Cancellation of orders may incur charges depending on processing stage.
• Customized or cut orders cannot be cancelled.

6. Delivery

• Delivery timelines are approximate and may vary due to logistics or external conditions.
• The buyer is responsible for unloading and handling at the delivery site.
• Any delay caused by transportation or third parties is not our responsibility.

7. Inspection

• Customers must inspect goods at the time of delivery.
• Any damage, shortage, or defect must be reported within 24 hours.
• Claims after installation will not be accepted.

8. Returns & Refunds

• No returns for customized, cut, or used materials.
• Returns (if approved) must be in original condition.
• Refunds are subject to inspection and approval.

9. Quality & Warranty

• Natural variations are inherent in stone products and not defects.
• No warranty is provided against wear, stains, scratches, or environmental effects.

10. Installation & Usage

• Proper installation must be carried out by professionals.
• We are not responsible for damages due to improper installation or usage.

11. Limitation of Liability

• Our liability is limited to the cost of supplied materials.
• We are not responsible for indirect, incidental, or consequential damages.

12. Force Majeure

• We are not liable for failure or delay due to events beyond our control such as natural disasters, strikes, or transportation issues.

13. Governing Law

• These terms are governed by the laws of India.
• Any disputes will be subject to the jurisdiction of local courts.

14. Changes to Terms

• We reserve the right to update or modify these terms at any time without prior notice.

15. Contact

For inquiries or support:

• Phone: [Your Number]
• Email: [Your Email]
• Address: [Your Address]